Extending Benedictine Hospitality to Online Guests

Following the Rules of St. Benedict, Holy Cross Monastery receives visitors as Christ. They apply this philosophy to their monastic guesthouse, their school, their services and even to their website. Recognizing hospitality as an important way to serve God, they want their virtual home to be as warm and welcoming as the monastery itself.

The first website Worship Times built for the order in 2017 served their needs well for several years. When the Benedictine monks returned for a complete refresh, their priority was making information more easily accessible to online guests. Quicker navigation and better organization would help people find their way to a retreat, a service or a deeper understanding of the community.

An updated, custom design with better functionality supported that goal. The monks brought specific examples of websites they liked, allowing us to quickly understand their ideas and desired features. They also brought a clear vision, loads of gorgeous, professional photography and quick responses to our questions throughout the process.

That preparation made a real difference. A mid-level build with more than 20 pages typically takes around six months to complete. Working together, we brought Holy Cross Monastery’s new site live in just six weeks, making the improved experience available to guests much sooner.

The photography helps guests picture the community they are considering visiting. Having already worked with us for several years, the monks knew to bring their best: a large number of photos with a variety of subjects, good lighting, and a cohesive style and tone. We cropped the mostly vertical pictures to a web-friendly, horizontal format, filling the pages with beauty and giving the monastic guest program a warm, welcoming presence.

Hospitality also extends to people listening from a distance. Holy Cross uses the site to distribute podcasted sermons, embedding individual episodes from its Buzzsprout channel directly onto the website and sharing messages of love and peace with a wider audience.

Now, whether visitors are interested in booking a retreat, attending a service, listening to a podcast or even becoming a monk themselves, the information they need is only a click or two away. It is, as the Benedictine brothers requested, a much better user experience.

As we continue to host the website, we remain available to provide updates and answer questions as needed. That ongoing partnership supports the monastery’s original purpose for its online home: receiving guests with the same care they would find at Holy Cross itself.

Before:

A screenshot of the previous Monastery website which pictures a large image of the outside of the monastery building.

After:

A screenshot of the new Holy Cross Monastery wesbite. The image features a menu, large image of the interior of the sanctuary, options to learn more about Our Vision, Vocations, News, and Retreats.

 

A logo depicting an angel carrying a cross with the words
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