How to Reach Us

October 2nd, 2024

We pride ourselves on a key feature that sets us apart from other website companies: our unwavering commitment to customer support and assistance. We see our relationship with you not just as a transaction but as a partnership. Your success in managing your communications ministry is our top priority, and we want you to feel comfortable reaching out to us whenever you need guidance or support.

Of the many ways to reach us, the quickest is the support portal built within your site.

Accessing the Support Portal

One of the easiest ways to get in touch with our support team is through the Support Portal located in the dashboard/backend of each Worship Times site. Here’s how it works:

Log In: Start by logging into your Worship Times account.
Select Support: Once you’re in, navigate to the support section.
Pre-Populated Support Ticket: You’ll find a support ticket form that’s already filled out with your name and email address. This saves you time.
Ask Your Question: Simply type in your question or request for assistance. The more details you provide, such as the specific page you’re having trouble with or any screenshots that might help clarify your issue, the better we can assist you.

Once submitted, your support ticket will be directed to the Worship Times employee on call for support. They will begin reviewing your inquiry and respond promptly with an appropriate answer or any clarifying questions needed to assist you further.

What If You Can’t Log In?

We understand that sometimes things don’t go as planned, and you may find yourself unable to log into your site. If that’s the case, don’t worry! You can still reach out to us directly via email at support@worshiptimes.org. Please include as much information as possible about your needs so we can assist you as quickly as possible.

Other Ways to Reach Us

If you prefer to contact us through another method, feel free to use our Contact Us form or any of the communication options listed on our website. We want to ensure you have multiple ways to connect with us, whichever suits you best.